Refund Policy

1. Scope

This Refund Policy applies to subscription payments made to Tech Yenthra for access to TY LegalDesk ("Service"), as well as to invoice payments processed through the platform via Razorpay on behalf of your clients.

2. Subscription Fees — Cancellation & Refunds

TY LegalDesk subscriptions are billed monthly or annually in Indian Rupees (INR).

• Monthly plans: You may cancel at any time. Cancellation takes effect at the end of the current billing period. We do not provide pro-rata refunds for unused days within a monthly billing cycle.
• Annual plans: You may cancel at any time. If you cancel within 7 days of your annual subscription renewal, you are entitled to a full refund of that renewal payment. After 7 days, no refund is issued for the remaining period of the annual term.
• Trial periods: Any free trial does not require a payment method to start. No charge is made until the trial converts to a paid plan.

3. Eligibility for Refund

A refund will be considered in the following circumstances:

• You were charged in error (duplicate charge, wrong plan amount, system error).
• You cancel an annual plan within 7 days of the renewal date.
• The Service was unavailable for more than 72 consecutive hours due to an issue within our control during your paid billing period, and you submitted a refund request within 30 days.

Refunds are not issued in the following circumstances:

• You simply changed your mind about using the Service after more than 7 days.
• Your account was terminated due to a breach of our Terms of Service.
• Service disruptions caused by third-party providers (ISPs, AWS, Razorpay, etc.) or force majeure events.
• Partial use of the billing period.

4. Client Invoice Payments (Razorpay)

When your clients pay invoices you raise through TY LegalDesk, those payments are processed by Razorpay directly between your firm and your client. TY LegalDesk is not the merchant of record for these transactions.

Refunds for client invoice payments must be initiated by you (the firm) through your Razorpay Dashboard. We do not have authority to issue or reverse payments made by your clients. Please refer to your agreement with your client and Razorpay's refund documentation.

5. How to Request a Refund

To request a refund for a TY LegalDesk subscription charge:

• Email billing@techyenthra.in with the subject line "Refund Request — [your company name]".
• Include your registered email address, the invoice or transaction ID, and the reason for the request.
• We will acknowledge your request within 2 business days and process eligible refunds within 7–10 business days.

Approved refunds are credited to the original payment method (credit/debit card or bank account via Razorpay). Bank processing times may add an additional 3–5 business days.

6. Chargebacks

If you initiate a chargeback with your bank before contacting us, your account may be suspended pending resolution. We encourage you to reach out to us first — we resolve billing disputes quickly and fairly.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be communicated via email or in-app notice at least 14 days before taking effect. Your continued use of the Service after that date constitutes acceptance of the updated policy.

8. Contact

For billing and refund enquiries, contact us at billing@techyenthra.in or write to us at:
Tech Yenthra, Chennai, Tamil Nadu, India.